stories with customers

ZMIE was approached by a large US garment wholesaler who were in desperate need of specialized replacement fittings for their overhead conveyor line. The previous American manufacturer had shut down, they had to find a new manufacturer. This piece looks simple but was rather complex , since it involves chains, bearings, rubber rollers and a series of other bits and pieces that would have been impossible for just one or two factories to produce. However, with 20 years of experience in the industry, ZMIE managed to gather together the most suitable parts manufacturers in both transmission and conveyor industries. ZMIE analyzed the sample from the client and sent them to suitable factories within 2 days . When the parts finished , ZMIE carried out testing after assembly, sending out two sets of samples. They were soon approved by the joyful customer. Two months later, 1500 complete sets of parts were delivered to the customer's garment warehouse, solving their problems. Now, the customer's conveyor line is running well, and ZMIE keeps close contact with them like friends.

Zmie received a normal sample order from the United States . And following to the sample, ZMIE quickly made a sketch and got the customer’s approval for starting fabrication. While preparing for production our experienced ZMIE technicians noticed that the product to be manufactured needed to be assembled with parts which is not in hand . That was risky, since tolerances are not known. After Zmie patient explanation and frequent following-up, the US customer sent the matching parts and it was discovered that there was indeed an error in the bore size of the critical part, as per the confirmed drawing. Fortunately, Zmie is able to adjust the dimensions in time before production, successfully avoided a big loss for the customer. Zmie was greatly relieved.